Wine Oasis ("the company")
RESPONSIBLE SERVICE OF ALCOHOL
Due to National Liquor Licence laws, alcohol cannot be ordered by/on behalf of, delivered to, or accepted by a person/persons under the age of 18 years old. Requisition of the Goods by the Member from the company indicates acceptance of this condition. It is the responsibility of the Member to ensure that delivery of the Goods is to a person/persons over the age of 18, or to a location where the Member has ensured that there is no access to the Goods by a person/persons under the age of 18. The company complies with Responsible Service of Alcohol regulations and as such reserves the right to refuse an order/delivery if the Member is unable to demonstrate that they will comply with this condition.
National minimum order value of $150.00 (including taxes) applies to all sales orders. This is applicable per order, with delivery to a single shipping address. It is not possible to split orders to multiple delivery addresses.
Payment to the company, without any right of off-set or for part payment, shall be made at the time of the Member's order. The company will accept payments via credit card.
All Goods will be at the Member's risk ex-warehouse. In order to recognise a claim for damage or loss during freight by the company's arranged carriers, the company must be notified at the time of delivery. Claims of any other nature will not be accepted unless made within 24 hrs of delivery. The company reserves the right to refuse any claim.
PRICES FOR GOODS AND OPTIONAL PREMIUM FREIGHT SERVICES
The price listed on the website is inclusive of GST and the cost of freight for delivery to the member. There is no separate charge to the member for freight.
Your order will be processed by the company's Customer Service team, packaged by BAM Wine Logistics and delivered to the Member's nominated delivery address within 2 - 10 business days. Delivery delays may occur as a result of factors beyond the company's control, and the company is not responsible for any such delays. Due to Liquor Licencing laws, alcohol cannot be delivered to, ordered on behalf of, or accepted by persons under the age of 18.
Delivery cannot be made to PO Boxes. Delivery addresses should be residential or workplaces.
SECURITY AND PERSONAL DATA POLICY
When providing or updating personal information, or when purchasing from the company, the Member's financial details are protected through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption technology is approximated to take at least one trillion years to break and is the industry standard for secure web transactions.
CREDITS AND REFUND POLICY
Where the Member receives broken, ullaged, or unsatisfactory products, the company will refund the Member for the value of that product. Where stock is incorrectly delivered, the company will arrange for the incorrect stock to be collected, and the correct stock delivered, at no charge to the Member. All other forms of credits and refunds will be at the discretion of the company.
WINE OASIS DOLLARS AND REWARDS
Wine Oasis dollars are not redeemable or exchangeable for cash. No exchange will be provided. Wine Oasis dollars are not transferable. The Wine Oasis dollar program is provided at the sole discretion of Wine Oasis and may change at any time.
Irrespective of the Member not reading the Terms and Conditions of Trade, 'requisition (by the Member placing an order for the Goods or by any other method) and' acceptance (by retaining the Goods or any other method) of the Goods ordered by the Member will be conclusive acceptance of the Terms and Conditions of Trade contained herein. These Terms and Conditions of Trade may only be changed either by a written agreement signed by both the Member and the company or by the company noting an amendment to these Terms and Conditions of Trade on the company's website or in the company's updated price lists. Any failure by the company to insist on strict compliance with any term of these Terms and Conditions of Trade or any delay by the company in exercising its rights under these Terms and Conditions of Trade will not constitute a variation or waiver of any term of these Terms and Conditions of Trade or any right available to the company. These Terms and Conditions of Trade will be governed by and construed in accordance with the laws in force in the States of Victoria, New South Wales and Queensland, and the company and the Member submit to the exclusive jurisdiction of the courts of those states.
GLOSSARY OF TERMS
The following glossary assists customers in understanding their contractual arrangements with the company:
Goods: means wine products and any other tangible products provided by the Company in the normal course of trade.
Member: means Wine Oasis members
The Company: means Wine Oasis, the online sales platform for Déjà Vu Wine Company, trading as Déjà Vu Wine Co.