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Frequently Asked Questions

How much does delivery cost?

As a Wine Oasis member, there is no additional charge for delivery. We simply include the freight charge in your special pricing.

When can I expect my delivery?

We aim to deliver as quickly as possible, but you should expect your delivery within five business days. However, there may be unexpected delays, so we suggest that you give yourself plenty of time.

What if I am not home to accept my delivery?

Our drivers will leave your order in a safe place, or you can specify what they should do in the event that you're not home when you place your order.

What if my wine is broken when it arrives?

We hope not! But accidents happen, so we will arrange for any damaged stock to be collected, and you will be refunded for the stock that is broken or returned.

Can I order individual bottles?

Our minimum order value is $150, but you are able to order multiple individual bottles to make up the $150 order value.

What if I don't like my wine?

Taste is subjective, but we provide tasting notes and reviews so that you are able to select the wines according to your taste. However, if something is ullaged we will refund you for that bottle.

How does your referral program work?

Our new referral program is now live!

You can now refer friends to Wine Oasis by either sending them your unique 6-character referral code, allowing them to scan the QR code or inviting them by entering their email in the form below.

When one of your referrals places their first order with us, you will receive $20 in your Wine Oasis account to use on your next order.

Do my referrals get anything when they sign up?

Sharing is caring, and any new member who signs up to Wine Oasis will also receive $20 in Wine Oasis dollars to use on their first order.

When do I need to place my Christmas orders by?

Christmas this year will be like no other year before, so we really can't say what delivery volumes will be like. However, we suggest planning your orders in advance, and giving yourself plenty of time, to make sure you're not left high and dry. Our usual expected turnaround is five business days, but during the festive season, we would recommend allowing seven, just in case!

If I place an order after Christmas, will I get it in time for New Year's Eve?

As this is still an incredibly busy time for delivery drivers (particularly those carrying bubbles!), we would highly recommend that you do your NYE ordering with your Christmas ordering, to allow plenty of time. We won't be able to guarantee expedited delivery services in the period between Christmas and the New Year.